Human Centred Design Workshop #1:  "Yes, and..."

On Monday night Team Emergent met for our first face-to-face workshop. The majority of us had already met at the Design Thinking & Business Innovation meet-up the week before so there was a bit of buzz of excitement in the air. Joining us were two new members so we spent some time reintroducing ourselves and discussing logistics. We have a really diverse team and I'm super excited about working with people I don't usually come across, that have really different career paths. I'm keen to  find out what they do, what they love about their work and why, like myself, hey are really keen on pursuing human centred design. While it's clear we all have very different personalities, everyone is lovely and  I suspect we're going to get on really well.

Our Team
 

Aarti Nagpal,  Business Analyst at Victorian Police:
Aarti works for the Victoria Police as a Business Analyst. She had previously done one of IDEOs courses on her own, but without the benefit of a team. She was really excited about he HCD courses strong focus on team work and so she was incredibly enthusiastic from the get go. 

Anna Paris, Operations Manager at Sacred Heart Mission:
Anna is the Operatoins Manager at Sacred Heart Mission. She is the only one on the team with a Social Impact background and I suspect human centred design will come naturally to her.

Kate Edwards–Davis, Product Manager at QSR International:
Kate is a Product Manager with a really interesting career path. Before working at QSR she was a business analyst... but her undergraduate degree was in philosophy! I think she was also (is?) a classical musician. Kate didn't attend the DTBI meet-up but I know both Aarti and I were keen on having her on our team. We invited her quick smart. I suspect all of us feel that diverse teams make the best teams.

Vince Lieu, Product Owner & Business Analyst at QSR International:
Vince also works at QSR International but I think it was coincidence that they both ended up joining our team. I really like Vince. He is younger than us,  but he's already jumped on the crazy ideas and I love that. It's also nice to have people who already know each other.

Jon Searle, Data Engineer at nbn Australia:
Jon is a Data Engineer at nbn Australia. He didn't attend the DTBI meet-up but contacted me in advance to suggest we form a team. Since we have similar data interests (perhaps?) I was keen to have him jump on board.

Tony Puah, Principal Consultant at ASG Group:
Tony is Consultant at ASG Group (formerly SMS Management & Technology). He has a long career in service design and I suspect we will learn a lot from him. Tony very kindly offered to host our weekly meetings at ASG. 

 

Mini Challenge – Designing a Better Commute
 

The goal was to practise some of the Human Centred Design fundamentals, e.g. "Yes, and..." to design a better commute. Working in pairs, we began  bu interviewing each other in order to understand each other's morning commute. It's more than just understanding logistics. It's about how it makes people feel, what they like and dislike, and what challenges, barriers, annoyances they encounter. Chances are other commuters experience similar things and perhaps these insights could help us to design a better commute. The focus on this part of the exercise is the "Why?" rather than the "How could we make it better". 

After this processes we began brainstorming solutions.  We tried to come up with a number of new and somewhat radical ways to improve the commute. The idea is to really think outside the box and go nuts. Most of us were quite conservative in this respect. Anna and I briefly mentioned a crazy idea that involved personal drones, but didn't follow through on that. In hindsight we should have, and that was a  good lesson in itself. Only Vince came up with a radical idea – personal hot air balloons!